YOUR FINANCIAL SECURITY

Destination Planet Travel (DP Travel) is a registered company, whose registered office is at 82 Main Street, Uddingston, Glasgow G71 7LR. The company has established a bond with ABTA.

MAKING A BOOKING AND PAYING FOR YOUR HOLIDAY

When we accept your booking we will send you a confirmation invoice within 7 days of your booking being made. You need to check the details on the invoice when you get it and inform us immediately if there are any discrepancies. Failure to do so may result in charges being applied to your holiday for amendments not reported immediately. Or if you are booking late at the time when you book, you must make sure all the details are correct. If your booking is accepted 10 weeks before your departure a deposit in part payment of the balance of your holiday is payable at the time booing together with any insurance premium payable. You must pay the rest of the balance of the holiday at least 10 weeks before your departure date. If you book within ten weeks of leaving you must pay the total price of the holiday when you book, if we do not receive your payment for the price of your holiday by the date it is due, we may cancel your booking of the holiday. If we do this we can keep all deposits you have paid and you will have to pay a cancellation charge.

IF YOU WISH TO MAKE CHANGES.

If you want to change any of the details of your booking after we have confirmed it, we will do our best to help you, although we cannot guarantee that we will be able to do this. We charge £20 for each person on the booking for each item you want to change to cover our administration costs. However if you wish to make any changes within 10 weeks of departure, we may ask you to pay cancellation charges shown on the scale below. Name changes can be made at a cost of £30 per name change.

IF YOU CANCEL

If you want to cancel your holiday, you must send us a cancellation instruction in writing. We will cancel your booking from the date we receive and acknowledge your written instruction to do so. You should send any notice of cancellation by recorded delivery post. We will work out cancellation charges as set out below.

Period before you Amount of cancellation

Leave within which we charge shown in a

Receive written notice percentage of the total

Over 56 days Deposit only

29 to 56 days 70%

22 to 29 days 90%

1 to 21 days 100%

IF WE MAKE CHANGES OR CANCEL YOUR HOLIDAY

From time to time it may be necessary to make changes to, or cancel our holiday after we have accepted your booking and we reserve the right to do so. Most changes are minor and in all cases we will tell you, as soon as possible before the date on which you are due to depart. Occasionally we may need to make a major change. If we do make any major changes, you must let us know as soon as possible if you wish to accept the changes or cancel the holiday with a full refund.

Where we have accepted you booking and we find that we have to cancel it before it is due to start for any reason other than fault or, where you cancel the holiday with a full refund.

a) Accept a changed agreements, or

b) Purchase another holiday from us, or

c) Cancel your holiday.

IMPORTANT NOTE; We cannot accept any liability or responsibility and offer compensation in circumstances where the performance of the agreement is prevented by reasons. Such as war, threat of war, riot, civil strike, terrorist activity, natural or nuclear disasters, earthquakes, fire flood, adverse weather conditions and other events beyond our control.

OUR LIABILITY TO YOU

We accept responsibility for any death, bodily injury illnesses caused to you as a result of the proven negligent acts and/or omissions of our employees, agents, suppliers, and sub contractors and their servants and/or agents while acting within the scope of, or in the course of, their employment. We also accept responsibilities for any damage caused to you as a result of any failure to perform, or improper performance of the service we have agreed to provide to you, accept where such failure is attributable to you or a member of your party: b) such failure is attributable to a third party un connected with the provision of the services to be provided to you and its unforeseeable or unavoidable: c) such failure is due to force major (see important notes)

YOUR RESPONSIBILITES

You must insure that you and the rest of the party have valid passports and any appropriate visas. You should check which vaccinations are required for your chosen destinations with your doctor. If you are hiring a car make sure you driving licence is valid and comply with all local requirement. You must be responsible for the behaviour of yourself and your party. WE can refuse to accept you as a customer or refuse to continue dealing with you if your behaviour is, in our opinion, or hotelier or other authority, disruptive, dangerous or annoying to other people or property. We will not pay any refund or any cost incurred by you if your behaviour is unacceptable. You must tell us if you have an existing medical problem or disability, which may require assistance before you book your holiday. Airline requirements state that women 28 weeks or more into pregnancy at the time of return travel must have a doctor’s certification that they are fit to travel. Normally permission to travel refused after 32 weeks.

ACCOMODATION AND RATING

The relevant authorities in each country set official ratings. Different countries have different criteria for rating hotel and holiday accommodation and therefore a 3 star hotel in one country will not necessary offer the same facilities as a 3 star hotel elsewhere. To help you in your choice of accommodation we have devised a rating system based upon the opinion of our managers in the UK and our representatives overseas. There may be guests from other countries staying at your accommodation and therefore facilities and entertainment may vary according to the variety and ages of such guests. Some hotels have twin or double-bedded rooms where third or fourth bed can be added. In most cases the 3^rd or 4^th bed may be a camp bed or a divan and the room may well run out of space.

CONDITIONS IN HOLIDAY RESORT

The safety standards and regulations in other countries are not necessarily the same or equivalent to the UK standards. The monitoring, enforcement and compliance with the local regulations is carried out by the appropriate authorities in each country. We urge you to take all responsible precautions to protect yourself and the member of your party whilst on holiday.

IF YOU HAVE A COMPLAINT

We aim to provide you with and enjoyable holiday, but if a problem should arise you must report it immediately to our local representatives or the supplier of that service so that we are given an opportunity to resolve the problem on the spot. If you remain dissatisfied you must then notify us in writing by recorded delivery quoting your date of departure and booking reference within 14 days of your return from your holiday. We will not accept liability for any complaints not reported to our agent/representatives or suppliers in the resort or for any companies received in our office after 14 days period. We always aim to resolve any complaints amicably. We aim to reply to your letters within 28 days of receipt.

SPECIAL REQUESTS

We will do our best to pass on any special requests to the appropriate person/suppliers. However we cannot guarantee that special requests will be met.

YOUR HOLIDAY INSURANCE

DATA PROTECTION STATEMENT